Terms of Service

Last Updated: February 22, 2026

Welcome to Goluwe. These Terms of Service govern your use of goluwe.com (the “Site”) and the purchase of our natural products, including raw shea butter, raw cocoa butter, African black soap, and other ethically sourced ingredients from West Africa.

1. Acceptance of Terms

By accessing or using the Site or purchasing products, you agree to these Terms. If you do not agree, please do not use our Services.

2. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of changes by posting the updated Terms on the Site with the "Last Updated" date. Your continued use of the Services after such changes constitutes your acceptance of the new Terms.

3. Account Registration

To make purchases or access certain features, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to update such information as needed. You are responsible for safeguarding your password and for any activities or actions that occur under your account.

4. Products and Orders

• Product Descriptions: We strive to provide accurate descriptions of our natural products, including our unrefined shea butter and traditional soaps.
shea butter, cocoa butter, black soap, and botanicals. However, we do not warrant that descriptions, colors, or other content are error-free.
• Availability: All products are subject to availability. We reserve the right to limit quantities or discontinue products without notice.
• Pricing: Prices are in USD (or your local currency where applicable) and exclude taxes, duties, and shipping fees. We may change prices at any time without notice.
• Orders: Placing an order constitutes an offer to purchase. We may accept or reject orders at our discretion. Upon acceptance, we will send a confirmation email.
• Payment: We accept major credit cards, PayPal, and other methods as indicated at checkout. Payment is due at the time of order.
• Prices are in USD and exclude taxes and shipping. We may adjust pricing without notice.
• Orders are offers to buy; we may accept or reject them.

5. Shipping and Delivery

Please refer to our Shipping Policy for details on shipping methods, times, costs, and international shipping. We are not responsible for delays due to customs or carrier issues.

6. Returns and Refunds

Please refer to our Returns and Refunds Policy for information on returns, exchanges, and refunds. Due to the nature of our natural products, some items may be non-returnable for hygiene reasons.

7. Intellectual Property

All content on the Site, including text, images, logos, and product descriptions, is owned by Goluwe or our licensors and protected by copyright, trademark, and other laws. You may not reproduce, distribute, or create derivative works without our written permission.

8. User Conduct

You agree not to use the Services for any unlawful purpose, to transmit harmful code, or to interfere with the Site's operation. We may terminate your access for violations.

9. Disclaimers and Limitation of Liability

The Services and products are provided "as is" without warranties. We disclaim all warranties, express or implied, including fitness for a particular purpose. Our liability is limited to the purchase price of the product. We are not liable for indirect, consequential, or punitive damages.

Our natural products are for external use only. Consult a healthcare professional before use, especially if you have allergies or skin conditions. We are not responsible for adverse reactions.

10. Indemnification

You agree to indemnify and hold us harmless from any claims arising from your use of the Services or violation of these Terms.

11. Governing Law

These Terms are governed by the laws of Ontario, Canada, without regard to conflict of laws principles. Any disputes shall be resolved in the courts of Toronto, Ontario.

12. Contact Us

If you have questions about these Terms, contact us at hello@goluwe.com.