Privacy Policy

Last Updated: February 22, 2026

Goluwe ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit goluwe.com (the "Site") or use our Services, including purchasing our natural ingredients such as raw shea butter, raw cocoa butter, African black soap, hibiscus leaves, and whole tigernuts.

This Policy complies with applicable privacy laws, including the General Data Protection Regulation (GDPR) for EU/EEA residents, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other relevant regulations.

1. Information We Collect

We collect the following categories of information:

• Personal Information you provide directly: name, email address, shipping and billing address, phone number, payment information (processed securely via third-party providers), and account login credentials when you register, place an order, or contact us.
• Usage and Device Information collected automatically: IP address, browser type and version, device type, operating system, pages visited, time and duration of visits, referral sources, and interactions with the Site (via cookies, pixels, server logs, and analytics tools).
• Marketing and Communication Preferences: information you provide when subscribing to newsletters, promotions, or responding to surveys.
• Customer Support Data: messages, inquiries, reviews, and any photos or details you submit when contacting us about orders or products.

2. How We Collect Information

• Directly from you through forms, checkout, account creation, customer support, and email communication.
• Automatically through cookies, web beacons, analytics services (e.g., Google Analytics), and similar technologies.
• From third parties such as payment processors, shipping carriers, fraud prevention services, and advertising partners (only as necessary to fulfill orders or improve Services).

3. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill orders, including shipping shea butter and other products to your address.
• To provide customer support, respond to inquiries, process returns, and handle refunds.
• To send transactional emails (order confirmations, shipping updates) and — with your consent — marketing communications about new products, recipes, or promotions.
• To analyze Site usage, improve functionality, personalize your experience, and prevent fraud.
• To comply with legal obligations, resolve disputes, and enforce our Terms of Service.

4. Sharing Your Information

We share personal information only in limited circumstances:

• With service providers who assist us (e.g., Shopify or WooCommerce for hosting/checkout, Stripe/PayPal for payments, ShipStation or Canada Post/UPS/FedEx for shipping, Klaviyo or similar for email marketing, Google Analytics for insights). These providers are contractually obligated to protect your data.
• With business partners in the event of a merger, acquisition, or sale of assets (your data would be transferred under equivalent protections).
• When required by law, subpoena, court order, or to protect our rights, safety, or property (or that of our customers or the public).

We do not sell your personal information to third parties for monetary or other valuable consideration.

5. Cookies and Tracking Technologies

We use cookies and similar technologies for essential functions (cart, login), performance (analytics), and advertising (retargeting). You can manage preferences via our cookie banner or your browser settings. Essential cookies cannot be disabled without affecting Site functionality.

6. Data Security

We implement reasonable technical, administrative, and physical safeguards (encryption in transit and at rest, access controls, regular security audits) to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access, correction, deletion of your personal data
• Opt-out of marketing communications (via unsubscribe link or by emailing us)
• Withdraw consent where processing is based on consent
• Portability of your data in a structured format (GDPR)
• Restriction or objection to certain processing activities (GDPR)
• Non-discrimination for exercising rights (CCPA/CPRA)

To exercise any of these rights, email us at hello@goluwe.com. We will respond within 30 days (or 45 days under CCPA). Verification may be required.

8. International Data Transfers

Your data may be transferred to and processed in Canada (our primary location) or other countries by our service providers. For residents of the EU/EEA/UK, we ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place for transfers outside the EEA/UK.

9. Children's Privacy

Our Site and Services are not directed to children under 13 years of age (or 16 in jurisdictions where higher age applies). We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Policy from time to time. The "Last Updated" date at the top indicates when changes were last made. We encourage you to review this page periodically. Continued use of the Site after changes constitutes acceptance of the updated Policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: hello@goluwe.com
Business address: Goluwe, Toronto, Ontario, Canada